POLICIES

PROCESSING
If an item is listed as In Stock, it should ship within 3-5 business days. Once an order has been shipped, you will receive a tracking number with shipping confirmation. If you do not receive a tracking number within 48 hrs, please check your spam folder before emailing us. For international orders, customers are responsible for all customs charges. 

INTERNATIONAL SHIPPING
Unfortunately at this time we only offer shipping to the Contiguous United States

*COVID-19 Update*
Domestic orders are still shipping with the possibility of slight delays.

REFUNDS & EXCHANGES
If you are not satisfied with your purchase, we can refund or exchange the item. However, we do not cover any additional shipping costs. Returns must be made within 7 days of receipt of goods, and must be returned in its original packaging. A credit or refund will be applied once the item is received and inspected by our team. If you would like to initiate a return or exchange, please email us at summermorningceramics@gmail.com

LOST OR STOLEN PACKAGES
If your package is lost or stolen, we will do everything we can to assist you. However, we are no longer responsible once your order is in transit.

DAMAGED MERCHANDISE
In the event of a damaged or defective item please email us with an attached image of the damage/defect. We will send a return label for the item. Based on availability we will send out a replacement, issue store credit or a refund.

CONTACT INFORMATION
For any questions, concerns or comments, please email us at summermorningceramics@gmail.com